First of all customer service is very interested in, talked with them on time always, whenever I wrote, get very fast resolutions, they helped me lots of things thank you my contact "Tracy" , but unfortunately not satisfy with factory, From 400 prices appr 120 of them solt, and we have 6 pieces broken wood in our hand, in 2 pieces they forget to open holes of screws it returned And 1 one prices they forgat to add instruction, user Manuel In total I have 9 pieces cargo return cause of production mistakes most probably it will increase But still I don't know, how a wooden can be Broke? We were custimized it now stopped production and withdrawing from project Lost to much money

The supplier Jane is very professional and is happy to help you find solutions.